Everyone has Access! Everyone has Responsibility!!
Benedict Oguntimehin
IT Support | Identity & Access Management
IT portfolio that focuses on Microsoft 365 Administration, Active Directory User & Identity Management, secure access operations, general Troubleshooting.
IT Support
Service Desk Ready
Microsoft 365 Focus
IAM Direction
Overview Snapshot
Professional Summary
Support-first approach
Clear triage, user communication, documentation, and escalation thinking.
Microsoft cloud pathway
Microsoft 365, Entra ID, Intune, Azure basics, and endpoint support.
Evidence-led portfolio
Projects are structured around real support scenarios and business value.
About
Practical IT support with a Microsoft cloud and identity focus
I am a UK-based IT professional building a practical portfolio around IT Support, Microsoft 365, Entra ID, Active Directory, Azure, Intune, endpoint support, and Identity & Access Management. My long-term direction is IAM, while my current focus is strong support and administration skills that are useful in service desk, Microsoft 365, junior cloud, and identity-focused roles.
My experience includes hands-on user support tasks such as account creation, password resets, Microsoft 365 support, Outlook setup, MFA guidance, printer troubleshooting, documentation, and ticket-style issue handling. I also have experience with Microsoft 365 admin tasks, Google Workspace, DNS/MX record troubleshooting, shared drives, user access, and operational documentation.
Through structured home labs, I am documenting realistic support scenarios, identity lifecycle processes, cloud administration tasks, and troubleshooting steps so recruiters and hiring managers can see how I think, work, and communicate technical outcomes.
Education
MSc Information and Communication Technology, Anglia Ruskin University
MSc project: AI-Assisted Identity and Access Management Lifecycle for Improving Efficiency in Organisations
Skills
Core skills for support, administration, and identity operations
Grouped around the types of tasks expected in IT Support, Microsoft 365 administration, junior IAM, and cloud support roles.
IT Support & Service Desk
- Password resets and account troubleshooting
- Ticket triage and SLA awareness
- Outlook, printer, access, and user support
- Escalation notes and resolution documentation
Microsoft 365 Administration
- Microsoft 365 Admin Center
- User management and licensing
- Exchange Online and shared mailboxes
- Google Workspace and DNS/MX troubleshooting
Identity & Access Management
- Microsoft Entra ID and Active Directory
- Joiner-Mover-Leaver processes
- RBAC, MFA, access reviews, least privilege
- Conditional Access concepts
Cloud & Azure
- Azure fundamentals and portal navigation
- Azure basics and PowerShell basics
- Azure RBAC basics
- Cloud identity and access concepts
- Operational documentation for cloud tasks
Endpoint / Intune
- Windows 10/11 support
- Intune and endpoint management concepts
- Compliance policy documentation
- Device security basics
Networking & Troubleshooting
- DNS, DHCP, and basic networking
- Windows Server basics
- Group Policy basics
- Structured troubleshooting notes
Documentation & ITIL
- Knowledge base articles
- Runbooks and change logs
- ITIL-style support processes
- Clear handover and evidence summaries
Projects
Project evidence for support and identity roles
Each project is structured around a realistic support or administration scenario, with space for screenshots, runbooks, troubleshooting notes, access records, and outcomes.
M365 Admin
Users | Licences | MFA
Microsoft 365 Tenant Setup & Administration Lab
Business scenario: A small organisation needs a clean Microsoft 365 tenant setup with users, licences, MFA preparation, and clear admin documentation.
Tools used: Microsoft 365 Admin Center, Entra admin center, documentation templates.
Skills demonstrated: User Management, Licensing, MFA, Documentation.
Evidence plan: Screenshots, runbook, outcome summary, and admin notes.
View Case Study
JML Lifecycle
Joiner | Mover | Leaver
Microsoft 365 User Lifecycle Lab
Business scenario: HR and IT need a repeatable joiner, mover, and leaver process for onboarding, role changes, and account offboarding.
Tools used: Microsoft 365 Admin Center, Entra ID, groups, access matrix.
Skills demonstrated: User provisioning, group membership, access removal, lifecycle documentation, least privilege.
Evidence plan: Screenshots, access matrix, change log, and lifecycle notes.
View Case Study
Exchange Online
Mailbox | Groups | Mail flow
Exchange Online Administration Lab
Business scenario: A support team needs mailbox setup, shared mailbox access, distribution groups, permissions, and basic mail flow checks.
Tools used: Exchange Admin Center, Microsoft 365 Admin Center, mailbox testing notes.
Skills demonstrated: Mailbox permissions, groups, shared mailboxes, troubleshooting.
Evidence plan: Screenshots, test results, permissions notes, and mail flow checks.
View Case Study
Active Directory
Users | Groups | OUs
Active Directory User & Group Management Lab
Business scenario: A support analyst manages users, groups, OUs, password resets, account unlocks, and basic GPO-linked support tasks.
Tools used: ADUC, Windows Server, Group Policy basics, troubleshooting notes.
Skills demonstrated: Groups, OUs, password reset, account unlock, GPO basics.
Evidence plan: Screenshots, topology notes, troubleshooting notes, and support actions.
View Case Study
Entra ID
MFA | Groups | Policy
Entra ID MFA & Conditional Access Lab
Business scenario: An organisation wants stronger sign-in security using MFA, user groups, and Conditional Access-style controls.
Tools used: Entra admin center, MFA settings, Conditional Access planning notes.
Skills demonstrated: MFA, Conditional Access, security defaults, access control.
Evidence plan: Screenshots, policy notes, result summary, and security rationale.
View Case Study
Azure RBAC
Roles | Review | Least privilege
Azure RBAC & Least Privilege Lab
Business scenario: A team needs a clear RBAC simulation showing permission review and least-privilege role assignment.
Tools used: Azure portal, RBAC, access review notes, role matrix.
Skills demonstrated: Azure RBAC, access review, role assignment, least privilege.
Evidence plan: Role matrix, screenshots, before/after notes, and access review summary.
View Case Study
Intune
Devices | Compliance | Security
Intune Device Management Lab
Business scenario: A support team documents device enrolment planning, compliance policy, and endpoint configuration for managed devices.
Tools used: Intune admin center, endpoint policy notes, Windows 10/11 test device plan.
Skills demonstrated: Endpoint management, compliance policy, device security.
Evidence plan: Screenshots, policy summary, testing notes, and endpoint checklist.
View Case Study
Service Desk
Triage | Resolve | Document
IT Support Ticket Triage & Troubleshooting Lab
Business scenario: A service desk handles common tickets for password reset, Outlook issues, access requests, printer faults, and basic network troubleshooting.
Tools used: Ticket log template, Microsoft 365, Outlook, Windows support notes, knowledge base format.
Skills demonstrated: Ticket triage, SLA awareness, troubleshooting, escalation, documentation.
Evidence plan: Ticket examples, resolution notes, escalation rationale, and knowledge base article.
View Case StudyCase Study Format
How every project will be documented
This format keeps each lab easy for a recruiter or hiring manager to scan: business scenario, actions taken, evidence, outcome, and interview talking points.
Structured Evidence
Reusable Format
Case study framework
Business scenario
Describe the organisation, user issue, support request, or administration need behind the lab.
Objective
Explain what the project is meant to achieve and how success will be measured.
Tools used
List the portals, operating systems, admin centres, scripts, or documentation templates used.
Implementation steps
Summarise the key steps taken from planning through configuration, testing, and documentation.
Screenshots section
Add project screenshots to assets/projects/ and connect them to the relevant case study.
Issues encountered
Record any setup problems, configuration mistakes, access issues, or unexpected results.
Troubleshooting performed
Show the checks, reasoning, commands, logs, or admin centre areas used to resolve the issue.
Final outcome
State what worked, what was verified, and what evidence was captured.
Skills demonstrated
Connect the project back to support, Microsoft 365, Azure, Entra ID, IAM, Intune, or documentation skills.
Business value
Explain how the work improves support quality, reduces manual effort, protects access, or improves onboarding.
Interview talking points
Prepare three to five concise points you can explain to a recruiter or hiring manager.
Certifications & Training
Validated learning and structured preparation
CompTIA Security+ Certified
Security fundamentals, risk, identity, access control, operations, and practical security awareness.
Verify on CredlyCompTIA A+ Certified
Hardware, operating systems, networking, troubleshooting, security basics, and service desk foundations.
Verify on CredlyISC2 Certified in Cybersecurity
Cybersecurity principles, access control, incident response, and security operations foundations.
CompTIA A+ Training Completed
Structured training supporting practical IT support and troubleshooting capability.
Microsoft MD-102 Endpoint Administrator Training
Endpoint administration, device management, compliance, and Microsoft Intune concepts.
Network+ Training Completed
Networking foundations including DNS, DHCP, routing, switching, wireless, and troubleshooting.
CCNA Training Completed
Networking concepts, infrastructure basics, IP services, security fundamentals, and network operations.
MSc Information and Communication Technology
Postgraduate study with a project focused on AI-assisted IAM lifecycle efficiency in organisations.
CV
Download my CV
CV available on request or downloadable here.
Contact
Open to IT Support, Microsoft 365, junior IAM, and Cloud Support roles
Please feel free to contact me about suitable UK-based opportunities.